Our Proposition
PeopleShores bridges this gap by transforming the aspiring young adults into technology professionals and offering technology & tech-enabled services to corporates through this untapped talent.
Our focus communities include:
- Opportunity Youth in Inner cities (autistic spectrum, homeless, foster, single mothers…),
- Minorities in distressed communities (such as Mississippi Delta), and
- Veterans & spouses near military bases
- Native Americans
PeopleShores invests in these young adults by providing comprehensive paid training and empowering them with technological and digital skills. Upon completion of the training, PeopleShores offers them full-time employment with full benefits and with technology and tech-enabled careers.
The COVID-19 crisis, the economic disruption it caused, and the protests that followed raised corporate consciousness on both risk and social fronts. These in turn changed the business narrative effecting operating models. Some key steps taken by Corporate America include (apart from WFH):
- Acceleration of process automation to improve business efficiencies combined with new ways of working
- Bringing back some off-shore work on-shore for risk mitigation
- Creation of more jobs in underserved communities with a large minority population
PeopleShores’ mission enables companies to address all three areas with speed and agility. For businesses that have a strong sense of community support and are committed to socially responsible procurement of services, PeopleShores enables Impact Sourcing.
Key Characteristics:
- 100% US Onshore focus
- Competitve rates for US-based services
- 80% to 90% of employees are minorities, primarily Black talent
- Demonstrated ability to rapidly scale operation (recruit, train and deploy)
- Tech and business process support centers established in rural communities and inner cities
Target Customers & Processes:
- Companies and businesses that are currently using, or would like to evaluate, outsourcing as an additional business practice
- Critical processes where there is a need for qualified resources that can be engaged in a short period of time with flexible arrangements
- Processes and activities that require excellent communication skills and optimal time zone alignment
- Business processes that require application of RPA tools and Intelligent automation through BOT development to improve performance
- Processes or situations that would benefit from a US-based workforce solution
- Companies that are interested in achieving Diversity and Inclusion (D&I) and Environment, Social and Governance {ESG) goals
- Companies that would like to take advantage of spreading portfolio risks among multiple providers
PeopleShores is modeled after another company, RuralShores, which was founded in India 14 years ago by the same founder, with a focus to provide jobs for rural youth through IT and business process outsourcing (BPO) services. RuralShores currently employs more than 3000 youth in 14 centers across 8 states in rural India. RuralShores won IAOP/GISC’s Best Impact Sourcing Enterprise award in 2019.
Training
PeopleShores takes pride in its proprietary skills development model which enables the associates to develop soft and technical foundation skills through an intensive and comprehensive ‘paid’ training program. Upon successful completion of the foundation training, they will undergo on-job process training. Our scalable training methodology can be customized to tailor the processes they will be working on post training.
Digital Transformation Services
| Process Automation Services (RPA) | AI / ML Augmented Services | Cybersecurity |
|---|---|---|
| Bots Design | AI Systems Training | Security Monitoring |
| Bot Development | AI Data Validation | Threat Detection |
| Runtime Environment Monitoring | Image/Data Capturing | Fraud Detection |
| Bot Maintenance | Data Indexing/ Labeling | Incident Investigation |
| IQ Bot training | Image Tagging | Compliance Reporting |
Tech Enabled Services
| Customer Services | Back Office Processing | Corporate Functions | Tech Support |
|---|---|---|---|
| Queries/Complaints | New Policy Productions | Pay2Procure | QA Testing |
| Surveys | Claims Processing | Order2Cash | L1 Tech Support |
| Reminders | Loan Origination | Recruitment Processes | |
| Product Support | |||
| Level 1 Tech Support | |||
Value proposition
PeopleShores offers a unique and compelling business value proposition to its customers. The positive social impact created is the icing and the credit fully goes to the customer partners.
| Capabilities | A trained workforce capable of performing Digital Transformation and BPO services including BOT design & development, customer services and back office supportUnique partnership with Automation Anywhere and UiPath for RPA developmentOnsite training program for business, technical and soft skills, focusing on future technology |
| Workforce and training programs | All services are U.S. based and engage a local workforceDemonstrated ability to recruit and train large number of individuals in a short period of timeEconomically underdeveloped locations but access to educational institutions and other technology partners for providing skilled workforce and training programs |
| Cost | Competitively priced services offered at rates that match near-shoreCost differential benefit through our center locations |
| Quality | Strong commitment to delivering quality service through training and strong oversightWorkforce trained in standard processes and methodologies that delivery quality product |
| Cycle Time | Onshore centers providing no greater than 3-hour time difference with customersUse of technology tools and training provides for higher productivity in the workforce |
| Risk Management | Strong center leadership and concentrated effort to manage work reduces delivery riskPeriodic risk assessment assures that the weaknesses are addressed effectively |
| Business continuity | Adequate workspace, scheduling, and focus on meeting federal, state and local safety requirements allowed our centers to be operational during the recent pandemicAll centers are designed to be SOC2 complient |
| Commitment | PeopleShores is committed to its social mission and business model. Highly successful and qualified Boards of Directors and Advisors underpin this commitment |
Both San Jose and Clarksdale centers received several recognitions and been featured on ABC News.